The ucx wallboard application is a windows based application which can be installed on a windows computer. Before you can configure the odbc source you have to reset two password on the uccx server. By giving some extensions the possibility to access the wallboard that means that you have follow the next steps to configure each extension and log in. Bons wallboard carrier provides easy two person carrying sold in pairs.
I have managed to get something running but i think the sequence is not correct as the wallboard displays the template for a time period only and not the full time period i have configured. The 3cx wallboard is a webbased utility integrated with the 3cx web client. The best cisco uccx wallboard is about to get even better unifiedfx, the leader in cisco voip end point and uccx agent management invites you to join us for the wallboardfx 4. Creating odbc for wallboard or external database in uccx there are two scenarios in which we create odbc connection in case we use wallboard we create the odbc connection from the wallboard server towards the ipcc server and in this case the authentication type has to be windows authentication and not the sql authentication in. Uccx agent state wallboard uaw overcomes the constraints of existing wallboards allowing organisations to concurrently display customer. Wallboardfx cisco uccx wallboard, uccx wallboard unifiedfx. Wallboard is a windowsbased application that displays realtime and statistical information on vdns, skills or splits and agents in a marquee window. Wallboardfx a certified cisco uccx compatible cisco wallboard. Need to know which verison of driver file need to be uploaded and from where i can download a driver file vinodh like like. The history of drywall tools is a history of wallboard tool company. Wallboardfx is a easy to use cisco contact center wallboard for uccx. Cheryl smith, interior lighting page 19 hooks come with screws for use in plaster or wood and toggles for use in wallboard. The ccinfo application collects realtime information from the cisco unified contact center ucc express environment and can display it on large wall displays or on any desktop. My latest task is to gather requirements for a custom wallboard to integrate with uccx 8.
Show all displayed queues on the wallboard as a single total queue distribution. Customers will have to use mediasense or qm for finesse workflow recording. Bon 15163 wallboard carrier, pair multi function power. The wallboard manager application comprises of the following elements. You show them the supervisor software with the built in graphs and reports. New version of ucx wallboard application documentation. Many call centers use wallboards to display their realtime reporting. There are several different wallboard applications for cisco ipccuccx, this one however has a number of unique features. Cisco uccx wallboard provided by comstice is a fully configurable dashboard system that you can. Listing of the software versions taske is currently shipping for the avaya communication manager, the cisco unified communications manager, toshiba strata and iwatsu telephone systems. If you want to use the password that you are setting in password management, then the user will need to be changed from uccxhrc to uccxhruser as well which is not recommended to use. The pc wallboard delivers traditional wallboard functionality to the contact center manager and contact center agents desktop but with the additional benefit of each agent being able to configure and monitor a personalized view of the contact center via their own pc wallboard. Cisco unified contact center express uccx statistics delivered in realtime to every screen needed.
As an active member of the cisco developer network, inova solutions supports cisco direct sales, value added resellers vars and end users with extended reporting of realtime contact center metrics that complement cisco contact center platforms. Installed on agent pcs, the scroll bar of information allows agents to closely track their personal work p erformance and the performance of their work g roup skill or split. Namely, instead of being an asp web page, its a stand alone windows executable application that connects to a remote contact center server or servers via odbc. Need a wallboard for your uccx deployment the voice man. The solutions architecture also allows it to serve as a presentation layer for other systems. Wallboard is also an excellent way to communicate with your contact center staff supervisors may push text messages to inform agents about important events and changes. Comsticewallboardenterpriseeditionoffersgreaterflexibilityonthe wallboarddesign. Avaya, cisco, toshiba, and iwatsu telephone systems. Scheduled reports errors out intermittently on cuic after midnight. Development engineer at ipcommute uk ive noticed that one of the major oversights in a cisco contact centre express deployment is a reasonable wallboard.
Do you really need to talk to the it guys to modify a wallboard. Comstice wallboard realtime and historical data visualisation. Available for cisco unified contact center express uccx 8. The uccxcti os integration does not stand alone but is meant to work with an existing cti core. Create an odbc connection to connect to cisco uccx server amr. Cisco team wallboards and dashboards inova solutions. Reset the wallboard user and the historical reporting user password to anything you like we will use these later on. Email wallboards to agents and colleagues for quick and easy display reports. Free wallboards for cisco unified contact center express uccxccx by aaron harrison. It is used by agents, supervisors, and the management of the cc for varied reasons. Create an odbc connection to connect to cisco uccx server.
Lastly and very important wallboard system server name type the ip of. You can download the wallboard ticker from below watch video. Creating odbc for wallboard or external database in uccx. Cisco unified contact center express administration and. You can download and access the rtr client from the unified ccx. The call analytics tool is a cti reporting and real time monitoring engine and it is an ideal tool when cms is not in. So you have just deployed a new uccx contact centre environment and the client is now asking for a wallboard to display some statistics for the environment. Ipcc wallboard gathers realtime information from cisco ipcc express 3. Thanks to this feature, call center staff are continuously up to date with service level agreements and daily targets, helping. Cisco uccx, ucce, pcce, amazon connect wallboard for call center realtime and historical data.
The release 8 wallboard display system r8 wds is a software product used by business customers that have. Introduction standalone application definitymultivantage avaya cm interaction data i wallboard server for example definitymultivantage avaya cm definitymultivantage avaya cm note. Wallboard display system software release 3, version 8 compatible with cms r3v8 october 2000. Wallboard display system version 3 release 8 cms v3r8 compatible administration. In the uccx server under subsystem database datasource.
Tailor to show you how your call center statistics are performing over days, weeks, months, etc. This application is installed using the ucx wallboard installer program ucx wallboard. When mel masterson, a building contractor, and his team conceived, designed and patented the 7 original drywall tools an industry was born. A new version of the ucx wallboard application is now available that supports up to 4 instances of the application running simultaneously on the same computer.
Wallboards make busy times easier by providing timely and useful information about your call flow and agent status allowing supervisors to act upon live statistics making fast accurate and informed decisions. The following are the top 20 uccx deployment features that provide a great customer journey and increased agent efficiency. The installation process is just like any other windows based application install. On to the good stuff, a description of this free to use cisco call center wallboard. I liked the free of charge wallboard, but it was broken for uccx 8, and had a pretty dated look, so i decided to update this wallboard, making it compatible with uccx 8 and up, as well as giving it a significant facelift. An intelligently architected call backvirtual queue can improve the.
Free wallboards for cisco unified contact center express. Call analytics tool is a server program that monitors avaya vdns, acd hunt groups and extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting, wallboard integration and call log analysis. Customer guide to cisco uccx integrations 7 component function cisco voice gateway. Uccx wallboard development part 2 adventures of a voice. October 20, 2011 burnsie leave a comment go to comments.
Just got it working, but had to change a few things. Most of wallboardsdashboards for cisco uccx ucce are developed by 3rd party software vendors, most of them are cisco solution partners. Inova maintains certified connections with the cisco unified contact center express unified ccx and unified contact center. Realtime and historical data visualisation for cisco uccx contact centers.
The wallboard shows realtime queue statistics that are of utmost importance to operators and supervisors in a call center environment. Cisco uccx wallboard uccx dashboard download free trial. See more ideas about monitor and customer engagement. Wallboard application for cisco ucc express ccinfo. Here you can find the odbc driver for ibm informix to download. General architectural exam ple of an integration using cisco tapibib and cisco uccx.
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